Late deliveries meant angry customers for the two major package carries The days surrounding Christmas see, hands down, the most package deliveries of the year, most of which are delivered by the two major carriers – FedEx and UPS. This year, both took a major battering in the reputation department when an overloaded system resulted …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
The park’s PR team is sure to be blubbering after it’s revealed someone tried to tip the scales on an Orlando Business Journal poll The Orlando Business Journal has busted SeaWorld making a whale of a crisis management mistake – stacking an online poll that asks whether the “Blackfish” documentary has changed readers’ perception of …
[Editor’s note: The following post was shared with us by colleague Rene A. Henry, author, journalist, and business expert] Major banks should thank Congress for replacing them at the bottom of the list the American public least trusts and respects. But it seems whatever they continue to do, most can’t seem to get it right. …
Leaving room for confusion is a crisis management mistake Not having clear policies, and training your employees on what to do when a situation falls “outside the box” can create a need for crisis management. A historic Cincinnati cemetery found itself in a pickle after initially allowing, then removing, a headstone featuring a seven foot …
Failing to protect your constituents isn’t good for the reputation The FDA can’t figure out what exactly is sending hundreds of dogs and cats to the vet, but they know it’s related to the popular jerky treats sold by many big brands. Unfortunately, that information alone isn’t enough to keep them off store shelves, leaving …
Be careful what you share, not everyone watching is a friend We mostly discuss crisis management for various organizations or prominent individuals, but there are an awful lot of crises that happen in day-to-day life as well. Organizations of all kinds are making use of social media, and you’d better believe that includes criminal ones …
Consider public perception when you make marketing decisions We’re beginning to think that crisis management should be a required class for every marketing major. Cosmetics giant Sephora is the latest to join the long list of organizations that have made ridiculously poor marketing choices after its lipstick, “Celebutard” drew fire from such groups as All …
