Example of how the cybersecurity issues of others can quickly become your own As cybercrime becomes ever more lucrative, hackers are seeking to attack specific targets in any way possible. In a reminder of the reality that, even if your systems are secure, there are ways for criminals to target your customers from other angles, …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
When you own a business, the actions of your employees, even when not at work, can reflect poorly on you. Earlier this month, a New York tattoo artist employed by the Red Legged Devil tattoo shop owned by Chris Torres posted a picture to Instagram of him tattooing his dog, which was under anesthesia for …
Rapid response mitigates damage from potentially devastating incident Anyone in the hospitality business will tell you that bad behavior by guests has the potential to create crises, but what if that behavior wasn’t happening in a hotel suite, but rather in someone’s home? That’s exactly the situation Airbnb, the travel website where users book stays …
A quick overview of what makes a good Change Vision , Great. If done well, this one liner will be single most powerful communication for buy in.
Don’t say one thing to your customers while you’re telling shareholders another… Target’s massive data breach last year, in which some 70 million pieces of customer data, including names, addresses, and credit card numbers, were stolen by hackers, shook shopper’s confidence and created lower-than-predicted sales during the crucial holiday season. Although the company faced some …
The way you handle stakeholders can make fans for life…or create a crisis We focus a lot on preventing crisis stemming from those outside our organizations via social media, and for good reason, but it’s important to remember that issues involving employee interactions are one of the most common causes leading to a need for …
What you say is only part of what your audience takes away from any communication Body language speaks volumes to whoever you’re addressing, making careful consideration of the impression you’re giving a critical crisis management concern. While the infographic below, from, of all people, language experts at Gengo, addresses more than just crisis situations, the …
