Helpful advice for coping with negative reviews on the popular network Yelp is the very definition of a double-edged sword. Good reviews are effective crisis management strategies that can bring in more business and allow you to charge more for the same services, while bad reviews can sink your operation. It’s perfectly natural to be …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
There’s no escaping this social media sand trap Professional Golf Association president Ted Bishop is the latest high-profile figure to lose their job as a result of a social media post. Bishop was angry with tour member Ian Poulter for his criticism of Ryder Cup captains Nick Faldo and Tom Watson, and let everyone know …
Are you following the rules? Organizations of all kinds are eager to share on social media, but overlooking the need to comply with federal and industry regulations can quickly land you in trouble. Figuring out what rules apply to you, and how to steer clear of trouble, can be tricky, which makes the below infographic, …
Playing to one stakeholder group at the expense of another is risky business This weeks dustup over new YouTube ads from car shopping site Edmunds.com, is a great example of the dangers of focusing too much on one audience while neglecting to consider another. Edmunds has been pushing the idea of no-haggle car sales for …
[Editor’s note: Tony Jaques, our friend, colleague, and frequent contributor to our blogs has just released a new book on crisis management, and we’d like to share his introduction to this in-depth work with you.] Companies which think they are crisis-prepared may in fact still be dangerously vulnerable to financial and reputational damage. That’s the …
Putting out information at the right time will help get your message across Communication is the cornerstone of all crisis management, but what good does it do if you’re putting messages out when your stakeholders aren’t around? Before you start putting information out to the public, take a look at this useful infographic from SurePayroll:
Already hurting, new scandal puts grocer in a dangerous position UK-based grocer Tesco is under the microscope of investors and regulators that results in a reputation crisis, as well as being lambasted by the public, following the revelation that some seriously shady accounting had been going on. Business Matters summed the situation up: Tesco was …
