I was intrigued and inspired this morning by the following, which the Social Enterprise Alliance posted yesterday on the npEnterprise Forum: Eric Dawson, an Ashoka fellow and the CEO of Peace First, recently wrote a beautiful piece for Social Enterprise Alliance. It’s about working for social change that we may never see happen in our …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Take these steps and make every employee a crisis management asset Sure, your employees are hired to fill specific roles, but anyone who’s been in the middle of a crisis situation knows that a whole new set of responsibilities pops up, whether you’re ready or not. BCM president Jonathan Bernstein was recently interviewed for a …
Managing Disappointments: Effective Crisis Communication Failing to live up to stakeholder expectations is one of the quickest routes to reputation damage. Compounding this is the fact that sensation sells, meaning reporters, reviewers, and bloggers are happy to crank up the drama in order to draw more readers. Just take a look at this quote, from …
Proving you’ve changed is a key goal of crisis management for reputation damage When your brand’s been in hot water repeatedly, simply talking about the changes you’re making isn’t enough. For instance, is anyone out there rushing to hop on a Carnival cruise right now? We sure aren’t! The company hasn’t been able to get …
Editor’s note: This guest post from Jeff Chatterton, a crisis management expert we’re proud to have as a Bernstein Crisis Management contractor, examines what the next steps should be for organizations of all types following the events of last week. I think everyone breathed a sigh of relief when police officers converged on a bloody, …
The Nonprofit Finance Fund has released their 2013 State of the Nonprofit Sector report. This is the fifth year for this large and comprehensive study. Almost 6000 organizations responded to the survey. The report includes an online analyzer which enables you to analyze data by state, sector, size, and low income communities. Be sure to check out this aspect of the report.
When signs of impending crisis appear, it’s no time for patchwork fixes Often, long before a major crisis strikes, there is some sort of indication that trouble’s brewing. In the case of the Texas fertilizer facility that exploded this week, a report from USAToday’s Chuck Raasch and Sharon Jayson indicates that the company may have …
