Failing to protect your constituents isn’t good for the reputation The FDA can’t figure out what exactly is sending hundreds of dogs and cats to the vet, but they know it’s related to the popular jerky treats sold by many big brands. Unfortunately, that information alone isn’t enough to keep them off store shelves, leaving …
Professional Development
What are peer coaching groups? Information on this page assumes that you have read the information at How to Start Your Private Peer Coaching Group. Standard Questions What is a PCG? What Process Does a PCG Use? Who Joins a PCG? What Does “Coaching” Mean in a PCG? What Do People Get Coached On in …
Introduction Purpose of This Information The following information and resources are focused on the most important guidelines and materials for you to develop a basic, practical, and successful PCG. The information is intended for anyone, although it helps if you have at least some basic experience in working with groups. All aspects of this offering …
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When it comes to crisis management, choose your words wisely One of the most common requests from clients of ours are for ways to “say no comment without saying no comment.” Yes, communication and transparency are crucial in today’s business environment, but sometimes it’s just not in your best interest to discuss a particular topic. …
Two very useful skills in communicating with others, including when coaching and facilitating, are paraphrasing and summarizing the thoughts of others. How to Paraphrase When Communicating and Coaching With Others Paraphrasing is repeating in your words what you interpreted someone else to be saying. Paraphrasing is powerful means to further the understanding of the other …
Crossing the River: My Favorite Team-Building Activity Every trainer and facilitator has his/her favorite team-building activity. Some facilitators like the more active interventions such as rope courses; others prefer the more “touchy-feely” ones like trust walks; still others like using blindfolded instruction, or simulations like Gold of the Desert Kings. Of course, the most appropriate …
Self-directed learners can use these guidelines for their personal and professional growth with their own training plans. Whether their training goals involve learning certain topics and/or skills, learners can start their learning by starting their planning. NOTE: Do not be intimidated by the length of this framework. If you looked at a list of all …
Peter Block, in his book, Flawless Consulting, suggests that certain goals and assumptions always be primary for consultants, that is, for individuals working to help people, but not having authority over those people. He suggests the following goals and assumptions. Primary Working Goals of Consultants 1. Establish a collaborative relationship with your clients As a …
Much of the contentof this topic came from this book: Copyright Carter McNamara, MBA, PhD Focus and Scope of This Topic The purpose of this topic is to acquaint the reader with the field of Organization Development, a field with a rich history of research, publications, and highly qualified practitioners dedicated to improving the performance …
© Copyright Sandra Larson, Minneapolis, MN. Sandra Larson, previous executive director of MAP for Nonprofits, was once asked to write her thoughts on what makes an effective leader. Her thoughts are shared here to gel other leaders to articulate their own thoughts on what makes them a good leader. Also consider Related Library Topics Passion …
Understanding Critical Thinking: Examples, Guidelines, and Significance Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Critical Thinking? Benefits and Examples of Critical Thinking How Good Are Your Critical Thinking Skills? Developing Your Critical Thinking Skills General Resources Also, consider Concentration Creative Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related …
Peter Block, in his book, Flawless Consulting, suggests that certain goals and assumptions always be primary for consultants, that is, for individuals working to help people, but not having authority over those people. He suggests the following goals and assumptions. Primary Working Goals of Consultants 1. Establish a collaborative relationship with your clients As a …
As we clarified in Parts 1 and 2 of 3, if your clients don’t participate in the consulting to improve their organization, then you are faced with the dilemma: “Should I just do the work for the client, or should we keep slipping deadlines in the project”. However, long-lasting change will not occur in their …
Peter Block, in his seminal consulting book, Flawless Consulting, writes, “There is a set of skills that is an essential part of consulting over and above technical expertise and interpersonal skills – and these are consulting skills” (Jossey-Bass, 2000, p. 6). Yet, the myth continues that technical and people skills are sufficient for successful consulting. …
Different people are motivated by different things. It’s very important to know what really motivates you. Otherwise, the quality of your work will suffer. When helping another person, it’s very important to know what really motivates them, as well, so that you can build those motivators into your work with them. Consider from among the …
Part 1 of this series is What Do Consultants Do?, which defines a consultant (as Peter Block puts it) as someone who is trying to change another person, process, or organization, but who has no direct control over what they are trying to change. That post also listed numerous roles that a consultant might play. …
Small organizations are often like small families, with all of the ensuing dynamics and challenges that we encounter in families of our own. This presents special challenges for consultants when working to help leaders of these organizations to solve problems and learn at the same time. However, this also presents opportunities for the consultants who …
A common question that we get is “How can I get my clients to participate in the consulting project when they seem too busy to even attend our meetings?” This question is relevant whether you are an internal or external consultant. In those situations, you are faced with the dilemma: “Should I just do the …
There are strong feelings that consulting, facilitating, coaching, and training are very different consultants’ roles. I believe that a good consultant should be able to use any of the roles for different purposes. Here are some guidelines for what roles to use and when. When You Might Resort to Facilitating Collaborative organizational consulting is about …
Understanding Critical Thinking: Examples, Guidelines, and Significance Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Critical Thinking? Benefits and Examples of Critical Thinking How Good Are Your Critical Thinking Skills? Developing Your Critical Thinking Skills General Resources Also, consider Concentration Creative Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related …
Enhance Your Focus: Guidelines and Examples for Mastering Concentration Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Concentration? Causes of Poor Concentration Test – How Well Do You Concentrate? Strategies to Improve Your Concentration Also, consider Creative Thinking Critical Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related Library Topic …
Many people in the eastern half of the US are cleaning up debris in the aftermath of Hurricane Irene and the Gulf storm impact from Lee. Several thoughts crossed my mind about the symbolic nature of the rain and storms this past week. In various Earth-based faith traditions water symbolizes cleansing, emotions, purifying. Emotions– What …
Unleash Creativity: Guidelines & Examples for Creative Thinking Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Creative Thinking? Benefits and Examples of Creative Thinking Developing Your Creative Thinking Skills Also, consider Concentration Creative Thinking Critical Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related Library Topics Learn More in the …
Career transitions bring career challenges as well as career opportunities. Here are some. “I’ve started a new job in a company that’s so different from the one I came from. I feel it might be a mistake.” “I’ve been promoted from supervisor to project manager, and I’m struggling to know what to focus on.” “I’ve …
Thinking skills are how you use your brain to recognize, interpret, analyze, and come to conclusions about information. It is when you use your brain to make decisions and solve problems. It also is how you use your brain to convey information to others, including to clarify what you want to convey, to whom, and …
Not everyone is motivated by the same thing. It really is different strokes for different folks. Some people thrive on being creative and innovative whereas others prefer stability and continuity. Challenge and constant simulation may be important to one person, while creating a work/life balance is paramount to another. So, what is important to you …
Many people move through life without stopping to think about where they are going. And as we learned in Alice in Wonderland, ‘if you don’t know where you’re going any road will take you there.’ With a clear vision of what your highest dreams are you can start to put the pieces of your life …
Two very useful skills in communicating with others, including when coaching and facilitating, are paraphrasing and summarizing the thoughts of others. How to Paraphrase When Communicating and Coaching With Others Paraphrasing is repeating in your words what you interpreted someone else to be saying. Paraphrasing is powerful means to further the understanding of the other …
Crossing the River: My Favorite Team-Building Activity Every trainer and facilitator has his/her favorite team-building activity. Some facilitators like the more active interventions such as rope courses; others prefer the more “touchy-feely” ones like trust walks; still others like using blindfolded instruction, or simulations like Gold of the Desert Kings. Of course, the most appropriate …
© Copyright Sandra Larson, Minneapolis, MN. Sandra Larson, previous executive director of MAP for Nonprofits, was once asked to write her thoughts on what makes an effective leader. Her thoughts are shared here to gel other leaders to articulate their own thoughts on what makes them a good leader. Also consider Related Library Topics Passion …
Basic Guide to Reframing: Seeing Things Differently Reframing is seeing the current situation from a different perspective, which can be tremendously helpful in problem-solving, decision-making, and learning. Reframing is helping you or another person to more constructively move on from a situation in which you or the other person feels stuck or confused. The aim …
I would like to spend some time examining a number of approaches to leadership (aka leadership models). These approaches, while no doubt grounded in one or more theories of leadership, can be distinguished from theories in that they attempt to place the concepts into more applied frameworks. That is, they attempt to describe leadership theories in a way that is meant to facilitate the application of the ideas.
Delegation is often very difficult for new supervisors and managers. Many managers want to remain comfortable making the same decisions they have always made. They believe they can do a better job themselves. They don’t want to risk losing control of the situation or outcome. Often, they don’t want to risk giving authority to subordinates …
Written by Carter McNamara, MBA, Ph.D., Authenticity Consulting, LLC. Copyright; Authenticity Consulting, LLC (Note that there are separate topics about How to Design Your Management Development Program and How to Design Your Supervisor Development Program. Those two topics are very similar to this topic about leadership training programs, but with a different focus.) Sections of …
In the case study that started this chapter, we indicated that there are a number of different roles for a facilitator: Meeting Adviser – The facilitator helps the leader plan the meeting, but during the session, he primarily sits on the sidelines, stepping in only when asked or if a situation occurs which the participants …
When it comes to crisis management, choose your words wisely One of the most common requests from clients of ours are for ways to “say no comment without saying no comment.” Yes, communication and transparency are crucial in today’s business environment, but sometimes it’s just not in your best interest to discuss a particular topic. …
Much of the contentof this topic came from this book: Copyright Carter McNamara, MBA, PhD Focus and Scope of This Topic The purpose of this topic is to acquaint the reader with the field of Organization Development, a field with a rich history of research, publications, and highly qualified practitioners dedicated to improving the performance …
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Crises can be divided into three categories: 1. Creeping Crises – foreshadowed by a series of events that decision makers don’t view as part of a pattern. 2. Slow-Burn Crises – some advance warning, before the situation has caused any actual damage. 3. Sudden Crises – damage has already occurred and will get worse the …
Program evaluations are “individual systematic studies conducted periodically or on an ad hoc basis to assess how well a program is working1.” What was your reaction to this definition? Has the prospect of undertaking a “research study” ever deterred you from conducting a program evaluation? Good news! Did you know that program evaluation is not …
7 Vital Total Quality Management Principles Guest post from Quin Harris Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an …
Steve Jobs once said: “I am as proud of what we don’t do as I am of what we do.” So also it should be for the social enterprise sector. There are plenty of great things that are not SEs. To gain credibility and traction in the marketplace, the SE field cannot be all things …
At the heart of every Quality Improvement Initiative lays selecting business solutions to a problem. However blatantly obvious this sounds, business improvement practitioners will be the first to admit the process of selecting, applying, and measuring the impact of solutions can be a daunting task itself. You don’t always get the luxury of selecting a …
There was a time when we stopped looking at machines as making our lives’ easier and started looking at the jobs they were replacing–and, indeed, they began replacing jobs. Some people were much in hate with machines then–except the owners and inventors. My apologies to those of you who develop training apps and sell the …
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Buffer’s Proactive Crisis Management Post-Hack Buffer, the popular social media sharing service beloved by power users and community managers, put on a clinic in crisis management after its service was hacked on October 26th. Shortly after some Buffer users began to see spam posts go out from Twitter and Facebook profiles connected to the service, …
A reader asked for leadership advice on this situation. “A new position, which will be a promotion, has just opened up in my business unit. It sounds very exciting even though I haven’t had much experience in that kind of responsibility. But I have a good track record and colleagues are urging me to go …
Protecting your reputation is a prime crisis management concern We’ve said for years that reputation is an organization’s most valuable asset, an assertion backed up again and again by real-life experience. In his Managing Outcomes newsletter, our friend and colleague Tony Jaques recently shared two real-world examples which directly support this belief. Here’s a quote: …
While Richard Smith and I wrote CLICK: The Virtual Meetings Book, we received many questions on quick and easy ways meeting leaders can prepare for and begin virtual meetings on the right track. Here are 8 practical tips to help you prepare for and start virtual meetings to completely (yet easily) transform your outcomes.
In our daily living we base decisions and actions on scarcity. I frequently hear from my coaching clients and friends they lack time- time to be with family, time to pursue what they love, time to rest, sleep, play. As your time becomes more scarce, you value it more. Basic human nature. Economics is based …
We’ve seen some big changes The way we do crisis management, and PR in general, has changed so drastically that even those of us who were along for the ride are sometimes astonished. For those younger folk who never knew the non-digital version of what we do, this Inkhouse infographic will really blow your mind: …
Knowing the right steps to take is key to social media crisis management success Social media crisis management was uncharted territory a few short years ago, but the sheer number of crises popping up in the social sphere meant best practices were ironed out pretty quickly by those in the trenches. Given that just about …